500 West Fourth St., Suite 202
Winston-Salem, NC 27101
Phone: (336) 245-4900
Toll Free: (800) 937-7610
Fax: (336) 608-4352

Professional Development Training

Child Care Resource Center has provided professional development for over 25 years. Our goal is to improve the quality of child care by offering high quality professional development opportunities for child care educators. Child Care Resource Center provides access to trainings throughout our region which includes Alleghany, Ashe, Davidson, Davie, Forsyth, Stokes, Surry, Wilkes and Yadkin Counties.

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Online Training – June Online Bundle – How To Handle Hard to Handle Parents and Professionalize Yourself

June 1, 2019 @ 12:00 am - June 30, 2019 @ 12:00 am

Cost: $30.00

How to Handle Hard to Handle Parents:

Have you ever been confronted by a parent?  Have you ever wondered, “Why is this parent yelling at me?”  Have you ever thought, “No wonder the child acts the way they do!” From time to time all staff will be faced by a difficult, demanding, or overbearing parent. From behaviors such as challenging teaching styles to accusations of bullying; some parents can be very intimidating or even aggressive. This learning event is suitable for newly hired, seasoned staff, and administrative staff.  Join us today to examine effective ways of handling real-life examples of difficult situations. Real situations will be studied and appropriate solutions reviewed. Participants will discuss face to face communication strategies as well as telephone contact techniques.

Professionalize Yourself:

Do you want to be seen as a professional?  How do you describe your job with young children?  The first steps in gaining recognition as early education professionals from others is to first recognize, describe, and conduct ourselves as professionals.  Be seen as a professional by creating a professional development plan, maintaining a professional development portfolio, and presenting yourself as a professional in a career with young children.

Get Both for only $30.00

Register for these online courses at


Use Discount code JUN19


Contact Karen Darby at 704-641-7550 or DARBY.KAREN@SWCDCINC.ORG





After this training, participants will be able to define professionalism in their own words, design a professional development plan based on performance outputs and appraisals using the 5 steps to creating a professional development plan and list the processes involved in creating and maintaining a professional portfolio.



After attending this event, participants will be able to describe types and characteristics of hard to handle parents or families, provide appropriate responses to a variety of scenarios, differentiate between labeling behavior and describing behavior, define the active listening process and qualities of an active listener, list strategies that may diffuse a tense situation, practice reflect listening.


June 1, 2019 @ 12:00 am
June 30, 2019 @ 12:00 am
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Southwestern Child Development Commisson
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